Privacy Policy

1. Introduction

Welcome to RiseWork ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use:

• Our mobile application RiseWork (the "App")
• Our website at risework.app (the "Website")

Together referred to as our "Services."

RiseWork is operated from Canada and complies with Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as international regulations including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly (App)

2.2 Information Collected Automatically

2.3 Information Collected via Website

When you visit our Website, we may collect:

• Log data: IP address, browser type, pages visited, time spent
• Cookies: Small files stored on your device (see Section 9)
• Contact information: If you email us or submit a form

2.4 Information We Do NOT Collect

• Precise location data
• Contact lists or address books
• Photos or camera data (unless you upload)
• Health or biometric data
• Financial account numbers (payments processed by third-party)
• Data from children under 13

3. How We Use Your Information

3.1 Core App Functionality

• Create and manage your account
• Personalize your job search journey based on your situation
• Use AI to tailor your resume for specific job applications
• Generate customized cover letters
• Track your job applications and progress
• Calculate streaks, XP, and achievements
• Provide motivational messages through our AI companion (Kai)

3.2 Service Improvement

• Analyze usage patterns to improve features
• Fix bugs and technical issues
• Develop new features based on user needs
• Ensure app security and prevent fraud

3.3 Communication

• Send important account notifications
• Respond to your inquiries and support requests
• Send optional push notifications (with your consent)

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm

4. AI Processing and Third-Party Services

4.1 AI-Powered Features

RiseWork uses artificial intelligence to enhance your job search experience. When you use AI features:

• Resume Tailoring: Your resume content is sent to our AI provider to customize it for specific job descriptions.
• Cover Letter Generation: Job descriptions and your profile are processed to generate personalized cover letters.
• Interview Evaluation: Your practice interview answers are evaluated by AI for feedback and scoring.
• Smart Suggestions: Your progress data is analyzed to provide personalized recommendations.

4.2 In-App Consent

Before any of your data is sent to our AI provider for the first time, the RiseWork app will display a consent notice that:

• Names Anthropic (Claude AI) as the third-party AI processor
• Describes what data types are shared (resume content, job descriptions, interview answers)
• Confirms that Anthropic does not use your data for model training
• Requires your explicit agreement before proceeding

You may decline this consent, in which case AI-powered features will not be available but all non-AI features will continue to work normally. You can manage this preference in the app's Settings.

4.2 Third-Party Services

Each third-party service has its own privacy policy governing their use of your data.

5. Data Storage and Security

5.1 Where We Store Data

• Primary data storage is in secure cloud servers
• Data may be processed in Canada, United States, or European Union
• We use industry-standard encryption for data in transit (HTTPS/TLS)
• Sensitive data is encrypted at rest

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and authentication for our team
• Secure coding practices

5.3 Data Retention

6. Your Rights and Choices

6.1 All Users Have the Right To:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Delete your account and associated data
• Portability: Export your data in a readable format
• Withdraw Consent: Opt out of optional data processing

6.2 How to Exercise Your Rights

Request Your Data: Email hello@risework.app with subject "Data Access Request"

We will respond within 30 days.

6.3 Additional Rights for European Users (GDPR)

If you are in the European Economic Area, you also have the right to:

• Object to processing based on legitimate interests
• Restrict processing in certain circumstances
• Lodge a complaint with your local data protection authority

Legal Basis for Processing:

• Consent (for optional features)
• Contract performance (for core app functionality)
• Legitimate interests (for security and improvement)

6.4 Additional Rights for California Residents (CCPA)

California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Equal service and price (no discrimination)

We do NOT sell your personal information.

6.5 Additional Rights for Canadian Residents (PIPEDA)

Canadian residents have the right to:

• Access your personal information
• Challenge the accuracy of your information
• Know how your information is being used
• Withdraw consent (subject to legal restrictions)

7. Children's Privacy

RiseWork is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@risework.app and we will delete such information.

8. Push Notifications

With your permission, we may send push notifications to:

• Remind you to maintain your application streak
• Celebrate milestones and achievements
• Provide motivational messages
• Alert you about important account information

You can disable push notifications at any time in your device settings.

9. Cookies and Tracking

9.1 Mobile App

The RiseWork mobile app does not use cookies. However:

• We may use local storage on your device to save preferences
• We use analytics to understand app usage (anonymized)
• We do not track you across other apps or websites

App Tracking Transparency (iOS): We will request your permission before tracking your activity across other companies' apps and websites.

9.2 Website

Our website may use cookies to:

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries other than Canada, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with third-party providers
• Compliance with applicable data transfer regulations

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website and in the app
• Updating the "Last Updated" date
• Sending you a notification for significant changes

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Consent

By using RiseWork (app or website), you consent to:

• The collection and use of your information as described in this Privacy Policy
• The processing of your data by our AI services for app functionality
• The transfer of your data as described in this policy

If you do not agree with this Privacy Policy, please do not use our Services.